Terms & Conditions
HIGHEST SOLUTIONS
Effective Date: January 1, 2026
Welcome to HIGHEST SOLUTIONS, a digital platform, located at Ab 21, Abuakwa. By accessing or using our services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Business Overview
Highest Solutions is a digital platform operated by . We provide data bundle reselling services for Ghanaian telecommunication networks, including MTN, Telecel, and AirtelTigo. By using our services — whether as a customer, agent, or visitor — you agree to comply with and be bound by these Terms and Conditions.
2. Service Delivery
Our platform is automated to deliver data bundles immediately upon successful payment confirmation. However, delivery is subject to telecommunication network availability and stability in Ghana (MTN, Telecel, AirtelTigo/AT). In cases of network downtime or congestion, delivery may be delayed. We will notify customers of any known outages via our official WhatsApp channel or SMS.
3. User Responsibility
Customers are solely responsible for entering the correct recipient phone number and selecting the appropriate network at the time of purchase. and Highest Solutions accept no liability for data bundles delivered to an incorrect number provided by the user. Always double-check the recipient number and network before completing payment.
4. Refund Policy
Failed Transactions
If your payment is confirmed successful but data is not delivered due to a verified system error on our end, please contact our support team immediately via <?php echo esc_html( hs_brand_email() ); ?> or our WhatsApp channel. We will either fulfill the order manually within 24 hours or issue a full refund.
Completed Transactions
Once a data bundle has been successfully delivered and confirmed to the recipient number provided, the transaction is final and non-refundable. No refunds will be issued for successfully delivered orders.
Disputed Transactions
If you believe a charge was made in error, please contact us within 48 hours of the transaction. We will investigate and provide a resolution within 3 business days.
5. Agent Responsibilities
Agents registered on the Highest Solutions platform agree to: (a) use the platform only for lawful reselling purposes; (b) not misuse the platform to defraud customers; (c) maintain accurate and up-to-date account information; (d) not share their login credentials with unauthorised persons. Any agent found violating these terms may have their account suspended or permanently terminated without notice.
6. Prohibited Activities
Users must not: (a) use the platform for fraudulent or illegal activities; (b) attempt to reverse-engineer, hack, or disrupt our systems; (c) use bots or automated scripts to place orders without authorisation; (d) resell data bundles at prices that mislead customers. Violation of these prohibitions may result in legal action.
7. Limitation of Liability
shall not be liable for any indirect, incidental, or consequential losses arising from the use or inability to use our platform, including but not limited to network downtime, payment gateway failures, or telecommunication provider issues. Our total liability in any circumstance shall not exceed the amount paid for the specific transaction in dispute.
8. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our platform after changes are posted constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Ghana.
10. Contact Information
For disputes, questions, or support, please contact us: HIGHEST SOLUTIONS Ab 21, Abuakwa |
support@highestsolutions.store
📍 Address:
✉️ Email: +233 55 190 7463
🌐 Website: