Privacy Policy
Highest Solutions — Poku Asare Ventures
Effective Date: January 1, 2026
At Highest Solutions (operated by Poku Asare Ventures), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform at highestsolutions.store.
1. Information We Collect
Personal Information
When you purchase data bundles or register as an agent, we collect your name, phone number, and email address. This information is necessary to process your orders and communicate with you.
Transaction Data
We record details of every transaction including the data bundle purchased, recipient phone number, amount paid, payment reference, and delivery status for order management and dispute resolution purposes.
Device & Technical Data
We may automatically collect browser type, IP address, and device information to improve our platform security and user experience.
2. How We Use Your Information
We use the information we collect to: (a) process and deliver your data bundle orders; (b) send SMS and email order confirmations and updates; (c) manage your agent account, wallet balance, and profit history; (d) respond to support queries and disputes; (e) improve the security and performance of our platform; (f) comply with applicable Ghanaian laws and regulations.
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
• With our payment processors (Paystack) to facilitate secure transactions
• With telecommunication network providers (MTN, Telecel, AirtelTigo) solely to fulfill your data bundle order
• With SMS service providers (Hubtel, BulkSMS Ghana, Nalo Solutions) to send order notifications
• When required by Ghanaian law or a lawful court order
4. Data Retention
We retain your personal and transaction data for a minimum of 12 months from the date of your last transaction to support dispute resolution, financial auditing, and regulatory compliance. After this period, data may be anonymised or securely deleted.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data storage, secure HTTPS connections, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
As a user of our platform, you have the right to: (a) access the personal information we hold about you; (b) request correction of inaccurate data; (c) request deletion of your data, subject to our legal retention obligations; (d) withdraw consent for marketing communications at any time. To exercise any of these rights, contact us at support@highestsolutions.store.
7. Cookies
Our platform uses essential cookies to maintain your login session and shopping preferences. We do not use tracking cookies for advertising purposes. By using our website, you consent to the use of essential cookies as described in this policy.
8. Third-Party Links
Our platform may contain links to third-party websites such as our marketplace at highestsolutions.store or our WhatsApp channel. This Privacy Policy applies only to our platform. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Your continued use of our platform after changes are made constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📍 Address: AB 21 Abuakwa, Ashanti Region, Ghana
✉️ Email: support@highestsolutions.store
💬 WhatsApp: +233 55 190 7463
HIGHEST SOLUTIONS — Poku Asare Ventures
AB 21 Abuakwa, Ashanti Region, Ghana | support@highestsolutions.store